Customer Reviews
Click on the title to read the full review
5 stars ~
Emily F.
Dr. Potts has the best bed-side manner...
Dr. Potts has the best bed-side manner- very calming for nervous patients!
5 stars ~
Megan M.
I have been seeing Lake County Dental now for 2yrs....
I have been seeing Lake County Dental now for 2yrs. I recently finished a complete transformation of my teeth. I cannot express how amazing the work was. Dr. Potts and Dr Ola have done a fantastic job. I was comfortable thru all my procedures and their dental assistant Aida Santos was wonderful. She knows exactly how to keep their patients happy and stress free while the work is being done. I would highly recommend Lake County Dental to anyone looking for that one of a kind dental experience!
5 stars ~
Christine S.
The most patient-centric, caring team I've ever met....
The most patient-centric, caring team I've ever met. I have incredibly huge fears of the dentist and pain - these folks respect that, manage it and encourage a good support system. Thank you!!
5 stars
The entire staff that I have had the privilege of meeting co...
The entire staff that I have had the privilege of meeting couldn't be kinder. My 1st visit meeting Dr. Potts for a consultation helped me a little more with relaxing. He was very soft spoken and explained everything. I look forward to seeing him again. Thank you
4 stars
i think you have a very professional staff...
i think you have a very professional staff and i feel the treatment I get is first rate. I wonder that your rates are getting high just for a cleaning ($268.00??) Do you offer senior rates? Jim
5 stars
I was in pain and had to find a dentist who could see me ASA...
I was in pain and had to find a dentist who could see me ASAP. I searched in the Internet , found this office and couldn't be luckier. Great staff , kind and very professional Doctor. I wasn't feeling well, I called the office and the doc was out of town but within 5 minutes he called me back. I am very pleased. They do anything to make you feel comfortable. I definitely found my dentist in Libertyville .
5 stars
As pain-free as possible, every time. Much appreciated!...
As pain-free as possible, every time. Much appreciated!
5 stars
very good...
very good
5 stars
xxx...
xxx
5 stars
It's good to see professionals at work.
Thank you very muc...
It's good to see professionals at work. That is something that should not be overlooked or taken for granted. Thank you very much.
5 stars
Staff is wonderful! Personable, friendly and efficient....
Staff is wonderful! Personable, friendly and efficient. id my dental X-rays and I was impressed by her skills - she worked quickly and expertly - never hesitated, never had to repeat a step and she explained what she was going to do next in a clear and reassuring way. It was a pleasure and a privilege to have someone so pleasant and so skilled as my X-ray technician. Thank you, Jolene, thank you, everyone! Trudy
5 stars
They did a great job easing my anxiety....
Starting with the initial phone call to schedule my appointment all the way through walking out the door after my appointment every encounter was with a positive, smiling, friendly and caring person. They did a great job easing my anxiety.
5 stars
I felt very valued and respected....
I felt very valued and respected. I can honestly say I thoroughly enjoyed going to the dentist, lol!
4 stars
very thorough and professional. I loved my cleaning....
very thorough and professional. I loved my cleaning.
4 stars
Michelle is always very cordial. She is also very informati...
Michelle is always very cordial. She is also very informative.
5 stars
Everyone was very welcoming and obliged my request to explai...
Everyone was very welcoming and obliged my request to explain what they were doing. The only negative was not knowing ahead of time that I would be there for over two hours. I would have planned better. But, my teeth have never been so clean!
5 stars
Great! Very efficient. Quick in and out. That's always how...
Great! Very efficient. Quick in and out. That's always how it is.
5 stars
I felt valued and respected....
I felt valued and respected.
5 stars
This experience is definitely one of the best experiences I'...
This experience is definitely one of the best experiences I've had at a dentist's office! The friendly and helpful staff seem to genuinely care about my comfort throughout the process. I also really appreciate the fact that I was provide a detailed quote prior to any services being rendered so there'd be no surprises. The doctor's flexibility (getting me in next day when I was in pain-- even as a new patient, performing a procedure the same day as my initial exam, etc) was really great.
5 stars
The office staff is super friendly! ...
The office staff is super friendly! The office is nice and clean and I left with my mouth feeling absolutely amazing! I would totally recommend this office to any and everyone! Dr. Potts is truly painless!
5 stars
Very caring team. ...
Very caring team. I loved that I didn't have to wait to get started and they were also upfront with me.
5 stars
Very helpful and caring. ...
Very helpful and caring. I would not like to go to anyone else. Dr. Potts makes sure I am comfortable and experience no pain.
5 stars
I'm very satisfied with both Dr Potts and my hygienist. ...
I'm very satisfied with both Dr Potts and my hygienist. Everyone in the office that I have come in contact with is friendly and helpful and the wait time is never long.
5 stars
Always very good experience. ...
Always very good experience. Michelle is the best hygienist I have ever clean my teeth.
5 stars
I feel very comfortable and NO longer afraid to go to the ...
I feel very comfortable and NO longer afraid to go to the dentist!!!!!!!!!!!!
5 stars
good...
good
5 stars
Always, the doctor and staff exceed my expectations....
Always, the doctor and staff exceed my expectations.
5 stars
I had all of my questions answered and felt very comfortable...
I had all of my questions answered and felt very comfortable with staff professionalism as they were concerned about my well being during my appointment.
5 stars
Going to a great dentist is never painless...physically or f...
Going to a great dentist is never painless...physically or financially. But, Dr. Potts and Michelle are remarkable for their sensitivity to the physical side. I have tremendous respect for Dr. Potts, and I'm not an easy medical "consumer."
5 stars
Very comfortable, and I always receive excellent service....
Very comfortable, and I always receive excellent service.
5 stars
Everyone at the office is friendly yet professional; I don'...
Everyone at the office is friendly yet professional; I don't have to wait long for my appointments. My dental technician explains things thoroughly and is very efficient.
5 stars
Always excellent...
Always excellent
4 stars
...
5 stars
Everyone, from the front office staff to all the medical te...
Everyone, from the front office staff to all the medical team... present an unusually positive attitude which makes this dental care experience less threatening!
5 stars
I have been seeing Dr. Potts, Michelle, and his team for ove...
I have been seeing Dr. Potts, Michelle, and his team for over 10 years. And I always have great experience during each visit including implant, wisdom tooth removal, periodontal treatment, and routine cleanings. Dr. Potts is a very calm and caring dentist. Michelle explains things very patiently and clearly. They truly know what they are doing in such professional way. I also had a wonderful experience with Dr. Meng during root canal therapy. Thanks for making my teeth better.
5 stars
Cleaning went well, no problems!...
Cleaning went well, no problems!
5 stars
Can't say enough good things about Michelle. She is really ...
Can't say enough good things about Michelle. She is really terrific. Professional, proactive, excellent care. She is a good listener and explains things very well.
5 stars
Just like Tony the tiger. Great!!!!!!!...
Just like Tony the tiger. Great!!!!!!!
5 stars
Very professional and friendly atmosphere!...
Very professional and friendly atmosphere!
5 stars
Dr. Potts and his staff are always wonderful!...
Dr. Potts and his staff are always wonderful!
5 stars
Always professional and friendly service to our family's nee...
Always professional and friendly service to our family's needs.
4 stars
Always a pleasant and professional experience at dr. Potts' ...
Always a pleasant and professional experience at dr. Potts' office.
5 stars
Very professional and pleasant....
Very professional and pleasant.
5 stars
Everyone at the office is very kind, and always willing to h...
Everyone at the office is very kind, and always willing to help you with whatever you need. I have recommended your practice to a colleague of mine at work.
5 stars
Always receive thorough and friendly service at Lake County ...
Always receive thorough and friendly service at Lake County Dental!
5 stars
it is a pleasant experience coming to your office...
it is a pleasant experience coming to your office
5 stars
great and always professional care!!...
great and always professional care!!
5 stars
Michelle was thorough as always. ...
Michelle was thorough as always. Dr. Potts performed a minor procedure quickly and painlessly.
5 stars
Felicia did a great job cleaning my teeth. ...
Felicia did a great job cleaning my teeth. Always good to see Dr. Potts. No cavities this time!
5 stars
Dr Potts and his entire staff provide excellent and compassi...
Dr Potts and his entire staff provide excellent and compassionate dental healthcare. Fear had kept me away from the dentist but after 2 visits under sedation, Dr Potts and his staff have put me at ease and helped me realize I do not need to fear or be ashamed for not keeping up on my oral health needs. Thank you to everyone at Lake County Dental Care.
5 stars
Thanks!!!!!...
I appreciate the time that Dr. Ports spent with me explainin that the crown was secure and not moving. Thanks!!!!!
5 stars ~
Christine Taulbee
Thank you for another pleasant, comfortable visit to the den...
Thank you for another pleasant, comfortable visit to the dentist!
5 stars ~
Linda Weiss
So very pleased with the work done by Dr. Potts! He took a l...
So very pleased with the work done by Dr. Potts! He took a lot of time with me, even though I was a bit crabby! After years of issues with grinding and wear and tear, my teeth look almost new again:)
5 stars ~
Peggy Peters
I love Dr. Potts who because of his sleep dentistry I have b...
I love Dr. Potts who because of his sleep dentistry I have become a regular visitor to the dentist and have had all the work that I had needed for years completed. I love Felicia as my Dental Assistant.
5 stars ~
Stephen Barnes
Absolutely the best!...
Absolutely the best!
5 stars ~
Raymond Barnes
I felt the most comfortable ever for a dentist visit. The st...
I felt the most comfortable ever for a dentist visit. The staff was great. I appreciated the thoroughness of explanations and care given before and during the procedure. This was the least stressful visit I ever experienced.
5 stars
The dental staff was very polite. Dr. Potts was quite thorou...
The dental staff was very polite. Dr. Potts was quite thorough and professional in explaining to me my dental problem and provided several treatment options. So far, I'm very satisfied with the dental work done on me.
5 stars ~
Michelle Vavrusa
A pain-free crown procedure! Thank you, Dr. Potts!...
A pain-free crown procedure! Thank you, Dr. Potts!
5 stars ~
Donovan Shawgo
Excellent service Exceptional personnel Complete explanation...
Excellent service Exceptional personnel Complete explanation of findings and proposals for follow-up.
5 stars ~
Ricardo Pedemonte
Always a great experience, love it !!...
Always a great experience, love it !!
4 stars ~
Debbie Outten
Dr. Potts and the Dental team are really wonderful. They alw...
Dr. Potts and the Dental team are really wonderful. They always make sure that I am completely comfortable and at ease. They also make sure that I understand the procedure and will take the time for all my questions. Thank you to these wonderful people. You are truly professional!!!
5 stars
I have been a patient of Lake County Dental Care for over tw...
I have been a patient of Lake County Dental Care for over twenty years. Dr. Potts and his staff are consistently efficient and congenial. They always do what they can to make appointments as pleasant as possible.
5 stars ~
Kevin Kick
Very curtious staff and treat you like a person not a number...
Very curtious staff and treat you like a person not a number. Dr. Potts was very nice and explained to me what was going to take place. I will be seeing him again in August.
5 stars ~
Kevin Kick
Very curtiious staff and Dr.Potts explained everything clear...
Very curtiious staff and Dr.Potts explained everything clearly and I will be going back to see him.
5 stars ~
Nancy Erickson
You are all the best. I have never had anything but a welcom...
You are all the best. I have never had anything but a welcoming feeling whenever I have visited your office. All of the people I have interacted with have been welcoming and professional. I am so thankful to have you all there whenever needed. Thank you again.
5 stars ~
Patricia Alpiner
Excellent as always! I have been a patient of Dr. Potts for ...
Excellent as always! I have been a patient of Dr. Potts for at least 15 years and never had a complaint with either staff or the doctor himself. Keep up the great work!!
4 stars ~
Samantha Sekulich
I don't think I could ever say the dentist is excellent but ...
I don't think I could ever say the dentist is excellent but dr. Potts office comes close! I've been here only twice. He is busy so there is a little bit of waiting, but it's worth it for how nice he is! His assistants will explain everything (if for chance he missed explaining something or you just need it said again. ) Tracy is the nicest of all of them. Regarding dr Potts, he is not pushy which I like. For example I mentioned That I have a cavity on the tooth next to the one he was fixing, and he asked if we were fixing that during the appt too, adding that he wanted to make sure he wasn't missing anything. It was a genuine concern that he missed something in my chart, not to push more work. I simply said I was fixing one tooth at a time (knowing I can only afford to fix one problem at a time). On top of all that, the front desk people are what's really top notch, they know there stuff about almost any insurance, and can work with many financial situations by giving you options. They explain everything amazingly well and are simply nice about it, so thanks! I hadn't been to a dentist in years, at the recommendation of a family member I went to dr Potts which is an hour away from me. I will continue to drive out there simply for that service.
5 stars ~
Robert Tortorello
Great place to go--people are friendly and Michelle for teet...
Great place to go--people are friendly and Michelle for teeth cleaning is awesome!
5 stars ~
Quin O'Brien
The good doctor exceeds my expectations every time. The last...
The good doctor exceeds my expectations every time. The last time I went to any dentist was 7 years ago and at that time I walked out of a root canal half-way through the procedure. I initially went to Dr. Potts because I have a fear of dentists and hate pain. Initially he showed me the options and I tried one but to be honest, I have not had to use any of the special treatments for the subsequent treatments. He is extremely knowledgeable, personable, and has a gentle way of applying dentistry. I would not hesitate in recommending him to anyone that would ask.
5 stars ~
Dolores Schwarz
Dr. Potts and his staff are the most professional, courteous...
Dr. Potts and his staff are the most professional, courteous, and caring people I have ever met. They sincerely care about every problem I have had--from emergency care to the most simple complaint. I love that Dr. Potts has the latest and greatest "tools of the trade." When I have had to go to an out of state dentist, they have always asked where I had my dental work done and have always commented on the quality of dentistry work. One dentist even called in his whole office staff and his partner (another dentist) to show them my teeth, the quality of work, and its natural appearance. (I have to say that was an unusual experience.)
5 stars ~
Janet Baker
They know how terribly nervous and frightened I am just to b...
They know how terribly nervous and frightened I am just to be in the chair let alone any of the other procedures. The staff used calm voices, encouraged me that I even came, assured me that nothing would be done during the exam unless I approved, and explained everything very well. Dr. Potts was absolutely terrific in his thorough explanations of the options I had and made sure I understood everything that was said.
5 stars ~
B. Tucker Olson
The appointment started and ended on-time and the friendly t...
The appointment started and ended on-time and the friendly team was also efficient and, importantly for me, always helps me overcome my anxiety of heading to the dentist.
5 stars ~
Thomas Maus
My cleaning was on time, very professional. I have been a pa...
My cleaning was on time, very professional. I have been a patient almost 20 years and would recommend Dr. Potts and his team to everyone.
5 stars ~
Marcia Smith
Thanks, as always. See you in September....
Thanks, as always. See you in September.
5 stars
The office staff are so capable & professional. Michelle is ...
The office staff are so capable & professional. Michelle is the greatest hygienist ever! She is kind & caring & keeps you motivated to take good care of your teeth. I never dread the thought of going to the dentist like the years before I came to Michelle & Dr. Potts!
5 stars
Very courteous, very informative, very professional and as a...
Very courteous, very informative, very professional and as a result very satisfied.
5 stars ~
Peggy Peters
I love Felisha. She is very gentle and a very concerned and ...
I love Felisha. She is very gentle and a very concerned and caring person.
5 stars
Professional, competent and friendly...
Professional, competent and friendly
5 stars ~
Ricardo Pedemonte
Great service, great personnel , thanks Dr. Potts Ricardo J....
Great service, great personnel , thanks Dr. Potts Ricardo J. Pedemonte.
5 stars ~
Jaime Tucker
Dr. Potts and his staff were incredibly skillful in helping ...
Dr. Potts and his staff were incredibly skillful in helping me with my dental care. I came from a background which included a lifetime of bad dental experiences, leaving me feeling ashamed, afraid, and hopeless. I had tried oral sedation at another dentist and still left the appointment feeling anxious and suffering. However this was not the case with Dr. Potts. He met me with care and understanding, and did not belittle me for my poor dental hygiene. Instead he made me feel welcome and understood. He made me feel safe and was genuinely concerned with moving forward rather than focusing in past neglect. The sedation dentistry went do well I don't remember much of the visit, and the parts I do remember did not make me anxious. I am relieved to have met with Dr. Potts and his team, and am proud to finally say I am excited to go back to the dentist! Dr. Potts knows how to care for people with anxiety disorders and he can help you too!
5 stars ~
Debra Alexander
Michelle is very friendly and performs her examinations care...
Michelle is very friendly and performs her examinations carefully to minimize any discomfort. She is always conscious of my reactions and makes sure that I am comfortable. I was able to get right in after I had arrived, and the examination was efficient and thorough.
5 stars ~
Anthony Angelo
Treated great and everyone is very professional great dentis...
Treated great and everyone is very professional great dentist office would highly recommend it!
5 stars ~
Quin O'Brien
Darn helpful. As always. They exceeded my expectations....
Darn helpful. As always. They exceeded my expectations.
5 stars
Lake County Dental Care always provides a thorough exam and ...
Lake County Dental Care always provides a thorough exam and cleaning. Everyone is pleasant and very professional.
5 stars ~
Peggy Peters
Felisha is wonderful! She takes good care of me. She is very...
Felisha is wonderful! She takes good care of me. She is very concerned for my well being and is very gentle.
5 stars ~
Gregory Benes
Michelle was thorough as always. Spotted potential trouble a...
Michelle was thorough as always. Spotted potential trouble and alerted the problem to me.
5 stars ~
Peggy Byron
I was always greeted by name and with friendly smiles. That ...
I was always greeted by name and with friendly smiles. That eased my nervousness as soon as I walked in the door. There was very little, if any, wait time. I was able to set up a payment plan that I could afford. Dr. Potts gave me an honest assessment and offered me treatment options. Leo was professional, and answered all of my questions - he worked carefully to make sure my dentures fit perfectly. Thank you Dr. Potts, Leo, and staff for giving me a great smile! .
5 stars ~
Peggy Peters
I love Felicia as my dental hygenist! She is very caring and...
I love Felicia as my dental hygenist! She is very caring and makes me feel very comfortable. She also knows what she is doing in my mouth.
5 stars ~
Paul Korman
Appointment was for 12:20 but didn't see Dr. Potts Until 1:1...
Appointment was for 12:20 but didn't see Dr. Potts Until 1:10. Although everyone is pleasant, spending a extra hour in the office trying.
5 stars ~
Genette Lee
Dr. Potts and staff were very friendly and understanding ....
Dr. Potts and staff were very friendly and understanding .
5 stars
High quality, consistent care....
High quality, consistent care.
5 stars
I have to drive over an hour to get to this office and it is...
I have to drive over an hour to get to this office and it is worth it. Treated very professionally by entire staff.
5 stars ~
Rosa Paz
Dr. Potts and staff are simply THE BEST. This group of profe...
Dr. Potts and staff are simply THE BEST. This group of professionals are truly invested in my well being. My personal fears about the whole dental experience are never undermined, they always reassure me of how safe I am in their hands. THANK YOU!!!!
5 stars
Now that I'm 92, I'm especially proud that I have healthy te...
Now that I'm 92, I'm especially proud that I have healthy teeth. Thank you, Lake County Dental!
5 stars ~
Sid Woods
As always, I was treated with care, professionally,promptley...
As always, I was treated with care, professionally,promptley and sent on my way happy with the experience
5 stars ~
Daniel Meier
You guys are the best. I like the no nonsense approach you t...
You guys are the best. I like the no nonsense approach you take with me.
5 stars ~
Jeff Klipp
As always a great experience...
As always a great experience
5 stars ~
Jennifer Bianchi
Everyone in the office & Staff are wonderful, kind and very ...
Everyone in the office & Staff are wonderful, kind and very understanding especially Dr. Potts!
5 stars
Staff and Michelle (my hygienist) very friendly, courteous a...
Staff and Michelle (my hygienist) very friendly, courteous and efficient.
5 stars ~
Tressa Peck
As always, Dr. Potts' office is a pleasure to visit. Everyon...
As always, Dr. Potts' office is a pleasure to visit. Everyone is positive and friendly, you're recognized and greeted when you walk in, and the level of care I receive is always 5-star. I can't say enough good things about every single person in this office.
5 stars
Apps are on time which I appreciate being my day off from wo...
Apps are on time which I appreciate being my day off from work and having many errands to run. Which is amazing because I never feel rushed or that my questions are not answered. I finally found a dentist that I am comfortable with.
5 stars
Appts are kept on time, which is nice being my day off from ...
Appts are kept on time, which is nice being my day off from work and having many errands to do. At the same time I never feel rushed or that my questions are not answered. Everyone is always so nice and helpful. I finally found a dentist that I am comfortable with!
5 stars
Great dentist! I always feel comfortable there and they alwa...
Great dentist! I always feel comfortable there and they always inform me of what they are doing.
5 stars ~
Gregory Benes
Michelle and your staff do a great job....
Michelle and your staff do a great job.
5 stars ~
Paul Boudreau Sr.
Through as usual....
Through as usual.
5 stars ~
Polly Andrews
Love my hygienist!...
Love my hygienist!
5 stars ~
Iris Vazquez
I WAS AFRAID OF GOING TO THE DENTIST,NOT ANYMORE. THE STAFF ...
I WAS AFRAID OF GOING TO THE DENTIST,NOT ANYMORE. THE STAFF FROM THERE WERE VERY FRIENDLY AND UNDERSTANDING OF MY FEARS. I CAN'T BELIEVE THE SERVICE I GOT FROM THERE, AMAZING! THEY WERE VERY HONEST IN REGARDS OF PAYMENTS, THEY DON'T RIP YOU OFF LIKE OTHER DENTIST DO, MOST OF ALL THEY DO A JOB WELL DONE. I AM NOW LOOKING FORWARD TO HAVE A HEALTHY SMILE!!!!! THANK YOU DR. DAVID POTTS AND STAFF!
2 stars
While I find staff pleasant, also find Dr. Potts well qualif...
While I find staff pleasant, also find Dr. Potts well qualified. There are many areas that need fixing. Please make sure if you choose this practice that you are well aware of wether or not you are in network with you insurance. Not stated up front. Also make sure you get second opinions on treatment plans prior to paying up front to reserve. Most, almost all, do not charge for this. I think overall a decent practice, yet needs some improvement. If you are looking for gentle. May want to pass.
5 stars ~
Eric Otterbein
excellent work, information and timliness...
excellent work, information and timliness
5 stars ~
Crystal Maxted
Great...
Great
4 stars ~
Stephen Brannan
able to squeeze me in semi-emergently was much appreciated; ...
able to squeeze me in semi-emergently was much appreciated; focus was on the problem at hand with appropriate reccomendations
4 stars
The care provided was very good, albeit somewhat uncomfortab...
The care provided was very good, albeit somewhat uncomfortable. The one gripe I have was the wait at my second appointment--I was in the chair 15 minutes after I got to the office but still unattended in the chair at the hour mark. I realize the doctor is a busy person but so are many of us and our time is also valuable. It's about as aggravating as when the plane you're on pushes away from the gate only to sit on the runway for quite some time awaiting approval for takeoff.
4 stars ~
Cynthia Zamora
Thought they were gental, caring and extremely willing to he...
Thought they were gental, caring and extremely willing to help. While I have not had work done yet, I am confident in recommending. Wish they had the medical form online as it was so small and hard to read.
5 stars ~
Dolores Schwarz
Dr. Pott's office is just plain GREAT. As soon as you walk i...
Dr. Pott's office is just plain GREAT. As soon as you walk in, you find the girls friendly and helpful. When you see Dr. Potts he knows exactly what he Is doing, tells you how the procedure is going while doing it. This is really important ant to me. At all times he is ready to hear if you need something, if you are in pain, if you need a blanket. I cannot speak too highly of him. He is remarkable,
5 stars ~
Dolores Schwarz
From the first step into the office and the last step out, y...
From the first step into the office and the last step out, you know you have received the utmost in care, concern, and complete dental services to meet your needs. For over 30 years Dr. Potts has remained up-to-date in procedures and all facets of dentistry; and he is incredibly good at cosmeic dentistry.
5 stars ~
Barry Sarver
I have visited 'Painless Potts' for the past 25 or 30 years,...
I have visited 'Painless Potts' for the past 25 or 30 years, since he started, because of the excellent work he performs in a friendly, pleasant, and modern office and I plan to continue.
5 stars ~
James Bazata
Everyone was pleasent. On time....
Everyone was pleasent. On time.
5 stars ~
Kurt Galera
Awesome experience. Brittany was very nice and informative. ...
Awesome experience. Brittany was very nice and informative. Dr Potts was the same, just a good environment.
4 stars
I appreciated the fact that the hygienist and dentist took t...
I appreciated the fact that the hygienist and dentist took the time to explain things thoroughly. I have confidence in their work because they kept me informed at every step.
5 stars ~
Ricardo Pedemonte
Great experience, always a very pleasant personnel, thanks D...
Great experience, always a very pleasant personnel, thanks Dr. Potts and your excellent group of assistants.. RJP
5 stars ~
Lorraine Gliemi
pleasant atmosphere and Dr. Potts definitely wants the patie...
pleasant atmosphere and Dr. Potts definitely wants the patient yo receive the best in dental care.
5 stars ~
Nancy Erickson
Excellent!!! As always....
Excellent!!! As always.
5 stars ~
Yvonne Wahlquist
From the initial contact which......
From the initial contact which was sincerely warm and caring, continuing through the visit, procedure and end of visit, Dr. Potts and his staff I dealt with were without margin or doubt an absolute blessing. No judgments or lectures, and sans of any nuance of discomfort, a very acceptable plan was introduced. My appointment was for an emergency, and I am so very grateful for Dr. Potts and his staff fitting me in and addressing my needs to my full satisfaction.
5 stars ~
Jeff Klipp
Excellent visit as always, comfortable......
Excellent visit as always, comfortable pain free cleaning with a smile
5 stars ~
Patricia Alpiner
Everyone is very professional but......
Everyone is very professional but also kind and friendly. The office is immaculate and the atmosphere is restful. I never want to have to find a different dentist!
4 stars ~
Patricia Marron
The service was wonderful. Everyone......
The service was wonderful. Everyone very nice and pleasant. It just took a little longer than we talked about. I was 2 hours late so my son was very delayed in where he needed to be. But other than that everything went very well. And the best thing was that it was painless. That was very important to me. :)
5 stars ~
Ashley Eberle
Very positive experience...
I have had severe dental anxiety for years and found it difficult to even call for an appointment. But after only three visits to Lake County Dental Care, I already feel a little less nervous when I come. Dr. Potts and his staff have been extremely comforting and sympathetic about my fears. I used the sedation dentistry when I had several cavities filled in one visit, and it was such a positive experience -- especially compared with previous dentists who could not get me numb and were impatient with my fear. My hygienist, Brittany, was very patient and professional with my cleaning. And I appreciate that the office staff are so willing to help with numerous payment options. I live in the far western suburbs and drive about two hours to get to the office, but Dr. Potts and his staff are worth the drive. I highly recommend them to anyone, particularly people with dental anxiety.
5 stars
An absolutely great first time......
An absolutely great first time experience! Will recommend them to anyone!!
5 stars ~
Sherry Jones
Excellent care and service. Thank......
Excellent care and service. Thank you!
5 stars ~
Walter Hosking
Our family has been going to Dr....
Our family has been going to Dr. Potts since 1976 and would not think of going anywhere else !
5 stars ~
Linda Schaul
The entire staff are great. Would......
The entire staff are great. Would not go any where else
5 stars ~
Peggy Peters
My dental hygenist, Felisha, is......
My dental hygenist, Felisha, is wonderful. She makes me feel very comfortable and she does a great job. The gals in the front office are also very friendly and helpful. I am the person who had not gone to the dentist for over 10 years and started with Dr. Potts and I am a believer of him and his staff. I still need the sleep dentistry for anything major but I even look forward to coming to the dentist office to get my teeth cleaned as Felisha is so wonderful.
5 stars ~
William Braman
Great job....
Great job.
5 stars ~
Susan Burke
I have been going to Dr Potts office......
I have been going to Dr Potts office for many years now! I enjoy the office professionalism and friendliness. Dr Potts and Michelle make sure I am comfortable and am free of any pain.They take every effort to improve my smile! I was never a fan of Dentist and was afraid to go for many years... Not anymore I look forward to my visits... I would and have highly recommended Dr Potts...
5 stars ~
Joshua Hucker
I got a cleaning...... It was GREAT!...
I got a cleaning...... It was GREAT! The technician is going to have a baby soon. Congrats.
5 stars ~
Melissa Neuman
Felicia is absolutely WONDERFUL!...
Felicia is absolutely WONDERFUL! She does an amazing job with my cleanings and is gentle and friendly.
5 stars ~
Douglas Long
I had a bad fall and thought I......
I had a bad fall and thought I broke my nose and chipped a tooth. I called Dr. Potts from the emergency room and got his answering service. They said they would have Dr. Potts call me directly. Within 20 minutes, he then met me at his office after I was released from the Emergency Room. He made temporary repairs and scheduled me in right away. This is outstanding service and commitment to his patients
5 stars ~
Barbara Boudreau
Friendly Great service. Clean....
Friendly Great service. Clean. Professional
5 stars ~
Daniel Meier
Very professional and through care....
Very professional and through care. Very careful with the meds. Thanks
5 stars ~
Michelle Vavrusa
It's a great day when I can have......
It's a great day when I can have a painless and quick crown procuedure! Thank you, Leo and Dr. Potts!
5 stars ~
Patricia Alpiner
Excellent as always! Wouldn't trust......
Excellent as always! Wouldn't trust my teeth to anyone else.
5 stars ~
Megan Long
Everything went smoothly as usual....
Everything went smoothly as usual. Always a warm and caring atmosphere. Great people and great work.
5 stars ~
Marie Kesselhuth
extremely comfortable...
extremely comfortable
5 stars
I had not been to see a dentist......
I had not been to see a dentist for several years and have an extreme fear of them. Everyone at the office made me feel very comfortable. They assured me that they would not pressure me to do anything I wasn't comfortable with. The first person I talked to was Leo and he made me feel more at ease. He was quick to remove any items that made me uncomfortable (ex.dental tools) and took his time letting me get comfortable. He explained what they would and would not do that day. Dr. Potts was very friendly and made sure he took the time to look at you when he talked to you and to explain things so you understood them. I was asked several times if I had any questions. For the first time in a very long time I actually feel I can go back and continue with the care that is needed for me to be able to obtain good oral health.
5 stars ~
Arlene Noonan
I have gone to Lake County Dental......
I have gone to Lake County Dental for years and have had everything from cavities, extraction, root canal, crowns and implants done and am totally satisfied.
5 stars ~
James Moehling
All went well....
All went well.
5 stars ~
Lloyd Babbitt
Professional, efficient and painless!...
Professional, efficient and painless!
5 stars ~
Jim McKeown
Great Care!...
Great Care!
5 stars ~
Thomas Poulk
Excellent care, people are great,......
Excellent care, people are great, all my questions answered, genuine concern for me, my well being, and my problems. It is dentle care I can afford.
5 stars ~
Polly Andrews
Michelle is the best!...
Michelle is the best!
5 stars ~
Deborah Smith
They are concerned about my great......
They are concerned about my great fear of dentists and go out of their way to make me comfortable.
5 stars ~
Marcia Smith
Good to see everyone. Thanks!...
Good to see everyone. Thanks!
5 stars ~
Robyn Klipp
Very friendly. Excellent!...
Very friendly. Excellent!
5 stars
Great job, Michelle! My teeth never......
Great job, Michelle! My teeth never felt better :)
5 stars ~
Paul Galowitch
Great staff......
Great staff...
5 stars ~
Melissa Neuman
Dr. Potts and his staff are amazing;......
Dr. Potts and his staff are amazing; compassionate and they treat you like a person, not a number!
5 stars ~
Walter Hosking
My family and I have been going......
My family and I have been going to Dr. Potts for over 30 years and we would not think of going anywhere else.
5 stars ~
Roland Filippi
Excellent, patient-focused care......
Excellent, patient-focused care at reasonable cost.
5 stars ~
Peggy Byron
I knew I was facing extensive dental......
I knew I was facing extensive dental work and that it was going to hurt to some extent. I suffer from anxiety attacks which makes things worse. But, as they did when I first walked into Dr. Potts' office, the staff welcomed me, knew my name and made me feel comfortable. A stress ball? No they gave me a sizeable stuffed animal to squeeze. Dr. Potts was kind, he explained what needed to be done and then went at it, professionly and efficiently.
5 stars
Went in for teeth cleaning and......
Went in for teeth cleaning and check-up this week. Very professional. Eliminated some of the most discomfortable parts of the procedure and replaced with alternatives that did not bother me nearly as much.
5 stars ~
Sherry Jones
Excellent as always. The dental......
Excellent as always. The dental hygenist was professional and compassionate in her expertise and care. It is why I keep coming back! Thank you.
5 stars ~
Peggy Byron
THe doctor and all of his staff......
THe doctor and all of his staff were pleasant and professional. As a new patient, they made me feel "at home" immediately.
5 stars ~
Richard Duncan
Great experience....
Great experience.
5 stars ~
Crystal Maxted
Great!...
Great!
5 stars ~
Jeff Klipp
As always a great experience, so......
As always a great experience, so happy to be getting back on track with my teeth
5 stars
I love the staff. Everyone is......
I love the staff. Everyone is kind, cheerful and very helpful. I know my teeth are better because of their help.
5 stars
No wait, assistant seated me right......
No wait, assistant seated me right away. Dr Potts is very capable, has excellent "bedside" manners. My entire family uses Dr Potts and we are very pleased with all services that we've received over the years. Highly recommend
5 stars ~
Silvia Tahaney
My mother was so very happy with......
My mother was so very happy with the care, that your entire staff gave to her! Everyone takes the time to explain what they will be doing with such sweet care, that I as well so much appreciated! I will definately recommend your services to others, as well as my mom, who is 73, and you keeped her very calm, with the way everyone had treated her with such kindness!
5 stars ~
Mark Majoros
Excellent service!...
Excellent service!
5 stars ~
Shirley Petersen
Dr. Potts is a great dentist and takes pride in making your ...
Dr. Potts is a great dentist and he has a great staff. Everyone there takes pride in making your visit comfortable and pleasant.
5 stars ~
Jonathan Blaeser
Dr. Potts and the staff are fantastic...
Dr. Potts and the staff are fantastic
5 stars
They were able to give me an appointment...
They were able to give me an appointment for a cleaning on fairly short notice, and they didn't complain about my being 5 minutes late. The cleaning was thorough and Doctor Potts made recomendations for future procedures to improve my dental health. He is by far the best dentist I've ever been to; I just wish my insurance agreed with the practice's pricing structure--they never seem to cover as much as they should there.
5 stars ~
Ricardo Pedemonte
Always very pleasant to be there, RJP....
Always very pleasant to be there, great personel, great attention,, thanks Dr. Potts for fit me in on your busy schedule..... RJP.
5 stars ~
Arlene Noonan
Excellent service and work, but Maybe I have worked in Human...
Excellent service and work, but I was uncomfortable about one issue. While Dr.Potts was working on my tooth, me taking an antibiotic was discussed. Nobody contacted me before my extraction. Leo(?) said to Dr.Potts he was surprised that Robin would miss doing this. Maybe I have worked in Human Resources for too long, but I felt a lack of team play. I always think people should talk about issues directly to one another, not go to the "boss." I have talked to Robin for years on different issues and she has always been extremely helpful, always cheerful and encouraging. This may be considered a small issue, but I have seen small issues multiply to cause major problems in organizations. Thank you, Arlene Noonan
5 stars ~
Michelle Vavrusa
Another great visit with Michelle...
Another great visit with Michelle Miles and Doctor Potts!
5 stars ~
Tracy Salgado
Exceptional Care...
Lake County Dental Care, This office is fantastic - they all ways make you feel right at home. If your the type to be nervous when you have to go to the dentist,then Dr,Potts and his staff is your best choice for dental services. Sedation medication is availibale if needed. But im telling you after your first visit you wont need that medicine. Dr,Potts has such a professional calm about him, that makes him stand out from all the rest. I would not have the benefits of healthy teeth if it were not for his expertice.
5 stars ~
Lisa Hurmis
Check up, and cleaning....
Everyone there is so nice, and really care about you! I would definately recommend you, to all my friends!! A very positive dental expirence. The best dentist I have ever been to!! The staff was also the best!! The only negative thing I would say, was they were not on my insurance plan, but Dr. Potts gave me a discount that I was very pleased with! Thank you so much for the the professional service you gave to me, and for all the kindness of the entire staff!!
4 stars ~
Nancy Orbison
It's hard to play horn with a swollen cheek!...
I appreciate the ease with which Dr Potts changed course when it became clear a crown wasn't going to happen. I only wish one of us (that includes me) had thought to recommend ice for my much abused cheek.
5 stars ~
Susan Adam
Hygiene visit...
Michelle is the most considerate & gentle person I could ever hope for. Knowing I had been having pain, she could not have been more careful & understanding. She is the greatest!
5 stars ~
Rosa Paz
Best Dental Care ever!!!!...
I have been a patient for over ten years now and I still enjoy my visits with Dr. Potts and his staff. I lost all the fear I had about dentists thanks to the skillful hand of Dr. Potts.
5 stars ~
Walter Hosking
Another Outstanding Appointment...
My family and I have been going to Dr. Potts for over 30 years ! We would not think of going anywhere else for our dental needs. The whole office staff can only be described as professional, caring and outstanding !
5 stars ~
Marie Kesselhuth
OUTSTANDING...
You will absolutely be impressed with how this whole office operates. I have the most confidence with Dr. Potts. They go beyond the call of duty to validate that you are comfortable. They follow up with all the work they perform.
5 stars ~
Lloyd Babbitt
Cleaning...
Excellent job as always. Professional, friendly and efficient. Thanks!!
5 stars ~
Polly Andrews
Michelle is great!...
Michelle does a great job. She is very good at teaching me what to do at home, too. Thanks, Michelle.
5 stars ~
Kenneth Pahlman
Trust and satisfaction... That says it ALL!...
Great Doctor, great staff.....New technologies paired with old school know how and highly competent, friendly personnel combine to make a pleasant DENTAL experience... Changed my life! Without feeling ripped off, or any feeling of incompetent care and/or results, and would recommend their services to all!!!
5 stars ~
Dolores Schwarz
The best--the absolute best!...
So professional, so knowledgeable, so caring, etc. This is the most experienced, most caring practice I have ever been to.
5 stars ~
Barbara Boudreau
Cleaning...
Teeth and mouth feel clean. Great staff
5 stars ~
James Bazata
cleaning...
appointment was on time. Friendly staff.
5 stars ~
Anita Pickett
Lake County Dental Care...
The entire team made me feel very comfortable and eased my concerns. Each person was very complete in their explanations of the procedures and answered my questions readily. The totally worked around my schedule. So glad I found them!
5 stars
Caring Staff...
I love this practice. I am not a big fan of getting major work done but the staff makes it tolerable and I actually enjoy the cleaning. So much attention to detail and to prevention. Wish I had started with them sooner.
5 stars ~
Rachel Jensen
Thankful...
I have yet to find one person say that they enjoy going to the dentist but when I found Dr. Potts and his staff I was so greatful to have finally found a dentist who actually cares and calls to check in on you. These days you don't find that anymore. I have had some pretty bad luck with my mouth lately and the whole team there completely made me feel relaxed and were genuinely concerned for my well being. I will never go to any other dentist again they make you feel like family. Thank you to everyone at Dr. Potts office for being the people you are!
5 stars ~
Nancy Erickson
Cleaning...
Excellent! Enjoy coming to each appointment.
5 stars ~
Samuel Hempen
Hempen Survey...
It is a pleasure to fill out this survey for your team. I think the world of your office. From the front desk to the dentist chair - it's always a very positive experience. As you know, I came to your office many years ago out of necessity. I was in extreme pain and had to have a root canal - that was the only possible way to get me in a dentist office. I had years of negative experiences that made me fearful of the dentist chair. But it was your kindness, along with the sedation option, that kept me coming back. I feel as though I've been in a dentistry rehab program. :o) I can now honestly say that while I don't love the idea of going to the dentist (who does?!), I do love my dentist and the team at Lake County Dental. Thank you, thank you for all you do!
5 stars
Or. care review...
What keeps me coming back is my very professional, friendly and instructive hygienist. As a health professional myself I appreciate & respect her skills.
5 stars ~
Christine Taulbee
cleaning and extrays...
As always, my visit was comfortable and pleasant. All the staff is supportive and respectful. Also, the evening hours are very helpful! Thanks again, and see you in the fall! Chris T
5 stars
Thanks!...
You're awesome with my father. Thanks for your kindness and making him feel at ease. [Fred Stanton]
5 stars ~
Alex Sirois
Occlusal adjustment and mouth guard...
I first went to Dr. Potts' office for a cleaning on recommendation of a coworker. Great experience and the consult on future dental care led to the occlusal adjustment appointment. Dr. Potts and team took wonderful care of me and adjusted my bite to reduce stress on my jaw and teeth which is already helping me sleep better. This adjustment also made my front teeth look more attractive and sealed wearing of the enamel that exposed the inner part of my teeth, and therefore prevented future cavities, etc. Wonderful and professional care. - Alex
5 stars ~
Mike Hosking
Our Family Dentist...
My wife and I moved to Libertyville in Dec 1975 and Dr. Potts has been our dentist ever since. Frankly I would not think of going to any other dentist. He has a friendly yet professional staff and we have 100% confidence in all of their skills and abilities. We hope to be using Dr. Potts services for many years to come !
4 stars
Excellent Care...
My belief is that for most patient visits, the quality of the work by the hygienists is the most important aspect of the care provided. The hygienists at Lake County Dental Care are excellent. I leave there every six months believing that the level of service could not be better.
5 stars ~
Lyman Goss
New Patient...
I am a new patient after becoming frustrated with another local dentist of 15 plus years because of a lack of respect for my time and my comfort. My first visit here was on time, very professional and thorough. The follow-up visit was equally thorough and comfortable. Everything was explained in understandable terms. It appears to me that they have state of the art equipment, and a very ample and competent staff. I would not recommend this establishment as a vacation destination, but if you need to go to the dentist, and do not like going to the dentist, this is a great place to go. I am very comfortable recommending this establishment.
5 stars ~
Jeff Klipp
10 Year hiatus...
After not being to a dentist for 10 years the group at Dr Potts office made it feel as if it was not a big deal. Definitely made it easy to get back on track with my teeth.
5 stars ~
Kenneth Pahlman
Denistry done the right way!...
The Doctor and his staff are very intelligent,courteous and friendly. They provide very warm but professional services. no hidden fees, everything is discussed with you first then they do exactly what they said! I would recommend this office to everyone within this area! TOP NOTCH!!!! (And I HATE dentists!)
5 stars ~
Michael Patterson
gum work...
went very well. minimal discomfort.
3 stars ~
Kristine Lycke
Crown...
Dr. Potts is shaking. I have noticed this the last couple times I have been in. Although I don't think he made any mistakes with my crown as far as I can tell so far, this is of concern to me.
3 stars ~
Polly Andrews
Michelle is wonderful....
Very pleased with Michelle! Disappointed to know that you have offered an insurance option for the past few years and yesterday was the first time I was told about it. As a retired person with no dental insurance, I would have appreciated hearing about this sooner.
5 stars ~
Ricardo Pedemonte
GREAT...
Always a great experience, thank you guys.. RJP.
5 stars ~
Christine Taulbee
visit in January...
As always, I received care from Dr. Potts' office that was knowledgeable, sensitive, and professional. I really appreciate everyone who works there!
5 stars ~
Chuck Cranford
First Visit...
I was very pleased by the help given to me by all of the staff. After my initial appointment, I am glad I will be returning in the future.
5 stars ~
James Webster
Excellent environment and service...
As I remembered, the staff was most professional and personable. Makes going to the dentist almost enjoyable.
5 stars ~
Scott Bushman
My Visit...
Thanks for calling me a customer and not a patient. Yes, all is well. There is pain but nothing that can't be handled. See you on the 27th. Happy Holidays, Scott Bushman
4 stars ~
Ken Smith
unauthorized additional charge...
I was told total would be 360.00. When I went to pay, I was told it was 73.66 additional. When I questioned extra charge, I was told it was an examination fee from my first visit.On my first visit, I told man who seated me as well as doctor, I am only interested in repairing upper tooth in front and that's all. Dr Potts looked, said he could repair tooth and I got up to make an appt. At no time was I informed about any additional fees, I was given a sheet in the amount I paid in full which was 360.00. I showed your sheet to person checking me out, ultimaltely, she said ok but my receipt shows I have a balance of 73.66. Great work but I will not pay charge I wasn't aware of nor authorized any other charges, I agreed upon and paid. I did not have any evaluation whatsoever. Please mail a corrected receipt showing zero balance
5 stars ~
Kristine Lycke
check-up...
Michelle is the best! Michelle is the best!
5 stars ~
Susan Sladek
Dental Care...
LCDC has done a fantastic job so far on treating my gums, extractions, and bite issues. Process and costs were explained upfront so I've had no surprises. Keep up the great work!
5 stars ~
Michelle Vavrusa
My Appointment With Dr. Potts...
Once again, Dr. Potts took great care of me and did a procedure I did not have before. He explained everything to me and made sure I was comfortable. And, the results were as usual great!
5 stars ~
James Bazata
Good work...
Doing fine, was done quicker than expected.
5 stars ~
Michelle Vavrusa
Hygiene Appointment...
As always, I had a good experience with Michelle Miles! She listens to my concerns and addresses them. She is pleasant and she keeps my dental health on track!
5 stars ~
Paula Payne
Exam and Cleaning...
I was extremely pleased with the team concept at Dr. Potts dental clinic. Recommendations from Dr. Potts were throrough and I'm happy with the teeth cleaning the very same day. I look forward to future dental improvements. Thanks to all!
5 stars ~
Diane Leonard
July 26, 2011 Appointment...
When I called about a crown I had knocked off, I was worked into the schedule the next day, which I appreciated. You were also able to do my cleaning and checkup at the same time, which saved me an additional trip to the office (always appreciated, since it's an hour-and-a half round trip for me). The quality of work is always the highest, which is why I travel so far for my dental care.
5 stars ~
Tejal Mehta
wonderful and caring staff...
I have has serious issues with the dentist in the past, buy Dr. Potts and his staff put me at ease the minute I showed up. They were wonderful and caring and did not pass judgement as to why I had not been to the dentist in some years. While I know I have some teeth issues that need to be fixes, I know that I am in good hands. Thank you again for putting me at ease!
5 stars ~
Frederick Stanton
Thanks!...
Thanks for being so great with my father.
5 stars ~
Joanne Boehm
June visit...
Michelle is taking very good care of me. She is ewxcellent at what she does!
5 stars ~
Ricardo Pedemonte
Excelente...........
Always a great visit, very pleasant technicians, always on top of everything, great job guys.. RP..
5 stars ~
Carrie Baumann
Great dental experience!...
If I could rate Dr. Potts' office more than 5 stars, I would. I am a very anxious dental patient and every person I had contact with at the office was reassuring and non-judgmental. I am certain that any further care I need will be done as painless as possible.
5 stars ~
Richard Duncan
Immediate Partial Repair...
Great Service, call back quick response & service.
4 stars ~
Carl Ross
?...
Thanks for making room for me!
5 stars ~
Polly Andrews
Review...
I think Michelle is very good!
5 stars ~
Richard Duncan
Denture repair...
Fast service, on time, assistant helped immensely with fit of temporary.
5 stars ~
Brian Hastings
Hate the dentist, but not anymore...
I avoided the dentist for 20+ years, and finally went to Dr Pott's. 4 years latter I have a healthy mouth, fully trust the staff, and almost look forward to going to the dentist. If you have been avoiding the dentist, I have never found a more respectful, caring group of people. The last visit I had to have a root cannel, and am proud to say I no longer have to be "knocked" out because of the anxiety. This ties directly back to the trust the staff has built with me. Many thanks to Dr Pott's and his staff!!
5 stars
appointment...
Hygenist is very professional, thorough and friendly.
5 stars
Helpful and Friendly...
Dr. Potts and his staff are amazing. They are very friendly and do a great job of easing any anxiety you may have. They take the time to explain what they will be doing and how long it will take. I have told all of my friends and family that this is the place to go!
5 stars
Extreme value for the money...
Wow - not only did my teeth get cleaned but the hygienist checked for mouth and throat cancer, discussed the specific issues she found in my teeth and went the extra step of taking a photo so I could see what she was talking about. All this for the same price I paid another dentist to scrap off the tartar and polish. Plus I feel I can now make an informed decision about my care.
5 stars ~
Myretta Taylor
call me for appt....
Please make an appt. for me on Tuedays 31/May from 11 am - or Wednesday 1/June from 10 am - or I am available Thursday 2/June 10 am - We are taking my braces off. Retainers (fittings)?? Bite guard (impression)??? Let me know.
2 stars ~
Linda Schroeder
Appointment April 13...
Have never been disappointed in a visit until last night. Did not care for hygenist and would never request an appointment with her in the future. But as always, Dr. Potts and the rest of the staff is great a provides the best care possible.
3 stars ~
Debra Alexander
Painful...
This hygeniest probed much deeper than Michelle usually does to the point that it was painful at times. She also worked much slower.She was thorough, though, and was nice.
5 stars ~
Walter Hosking
5 stars...
As usual it was an outstanding visit !
5 stars ~
Michael Patterson
Crown Replacement...
Staff was punctual, courteous, and professional as usual.
5 stars ~
Michelle Dolin
First Visit...
My experience today at Dr. Pott's was exceptional. The office team is prompt, organized, and very professional. This is an experienced office with a group of people who work well together. Every aspect of my visit from the text confirmations, to Dr. Pott's personal reminder was first class.
5 stars ~
Carole Potts
WONDERFUL...
The best way to ever go to a dentist is to have DR. Potts be your dentist and you have "THE BEST" w/no fear!
5 stars ~
Jonathan Blaeser
cleaning/checkup...
Everything was great during my visit
5 stars ~
Crystal Maxted
Very good...
I really like my hygienist. She is very kind!
5 stars ~
Paul Boudreau Sr.
I found this to be a friendly, professional experience.....
Hygenist and entire staff was helpful and professional.
5 stars
Painless!...
Quick and painless - did not have to wait
5 stars ~
Terry Finch
Fillings...
Amazing treatment, feel that my care was their prime concern and my long term health
5 stars ~
Robin Kellogg
Very professional and caring....
The best in dental care geared to the individual.
5 stars ~
Linda Liken
Very pleasant...
Personnel are very sensitive to patient needs and continuously monitor the level of anxiety.
5 stars ~
Robert Kastner
Great...
Everyone was friendly and professional
5 stars ~
Christopher Brown
Outstanding...
I am thankful for the manner that Dr. Potts helped me during my visit. Dr. Potts and team walk me through what they will be doing, what they'll need from me and then help me through my apprehensive moments. Thanks Dr. Potts!
5 stars ~
Laura Tomsky
Pleasant...
See private comment below
5 stars ~
Polly Andrews
Four...
Loved Michelle. Miss Donna, but Michelle was wonderful!
4 stars
Recent Appointment...
I always find the staff at Lake County Dental Care to be friendly and courteous, as well as to provide great service. The only thing I could complain about is that my appointment didn't begin on time.
5 stars ~
Christopher Brown
Excellent...
Lake County Dental demonstrates true concern for both my physical and mental well being in regards to my oral care.
5 stars ~
Carole Potts
Importance of your teeth!...
A "dentist" you can feel "safe" with.
4 stars
Good...
Please see my review below. Thank you.
5 stars ~
Michelle Vavrusa
Hygeine Visit...
Michelle Miles is the best!
5 stars ~
Kristine Lycke
Michelle...
Michelle is the best! Very knowledgable and friendly.
5 stars ~
Jill Lueders
Outstanding...
I was so nervous about a procedure I had to have but I was able to voice my concerns to Dr. Potts directly. I had the procedure yesterday afternoon and this AM I am pain free...
5 stars ~
Charles Sund
Root Canal...
Always friendly and professional. A brief poem I penned awhile back: Chum What makes us go back? Back to? inevitable pain, to whirling, grinding, suctioning sounds, to needles and drool and ceiling stares? What makes us go back and prone ourselves? (Could it be that ?laughy? gas? No, nice. but can?t be that.) More like we?re traders- traders in? reality, for we know, painfully know, the dentist drill is far less a foe than that damn toothache Chum!
5 stars ~
Christine Taulbee
good, as always...
Dr. Potts and his "crew" are always efficient, knowledgeable, and friendly.
5 stars
Excellent...
Overal excellent people, service, quality dentistry and a friendly office that makes you feel welcome.
5 stars ~
Ricardo Pedemonte
Great experience...
Best technicians i ever have, very friendly, caring....
5 stars ~
Michael Patterson
root canal...
great job by Dr. Potts and Leo. Can't imagine a root cancal could be nay smoother, and it was somewhat unplanned.
5 stars ~
Theresa Scheckel
Great!...
A great experience (for a dental appointment!)
5 stars ~
Scott Bushman
Great as Usual...
I've been seeing Dr. Potts since the early eighties. His work is impeccable. Whenever I see an Endodontist or other dental specialists, they always remark about the wonderful work they see in my mouth and want to know who I go to. I tell them Dr. Potts and they merely state, "That figures". I will always go to him for all my dental needs and will always recommend him.
3 stars
Good, but have concerns...
Everyone was pleasant, but I also saw a hygiene issue that really concerned me. The dental hygienist was using the computer mouse and keyboard while she was working in my mouth. She had gloves on, but still had them on when she touched the computer, and then back to my mouth. So any germs that were on the mouse and keyboard also went into my mouth and whoever touched the computer mouse or keyboard next had my germs on their hands. There are some very serious diseases out there and more precautions should be taken.
5 stars ~
Michael Griffin
Professional and Friendly...
My first visit was an emergency and LCDC was very understanding and got me into the office quickly. I was in pain,nervous and a little scared. Everyone mad me comfortable and the treatment was as painless as a tooth extraxtion could be.
5 stars ~
Charles Sund
For dental work, excellent...
Always professional with the right touch of personal.
5 stars
Been looking for this practice for a looonnnggg time!!...
After many bad experiences, I've been looking for a dentist who caters to cowards for years, and have finally found a practice that actually listened to my concerns. I have every faith that my experience here will be positive, and look forward to having all of my dental needs (and wants) taken care of! YAY!
5 stars
Sweet...
As always my quarterly cleaning was superb and thorough. I know I was there. My technician was wonderful to talk to with her hand in my mouth..... But her skin was smooth. Over all a calming experience at the dentist!! Who EVER says that!!
5 stars ~
Deborah Smith
Long and stressfull for the treatment that I needed....
Dr Potts is very understanding to people who are terrified of dentist.
4 stars ~
David Williams
visit experience feedback...
Pleasant, caring people who want to help you understand and improve your dental health and the connection to overall health.
5 stars ~
James Leffelman
Crown replacement...
Was kept informed on each step and this gave me comfort on what to expect. I would have liked to have seen before the temporary replacement was placed on what it looked like (via a mirror?)
5 stars ~
Delfino Parra
Great...
Great visit and great care. Very meticulously and very careful with their job
5 stars ~
Penelope Wallace
pleasant,...
Friendly,very profession,painless
5 stars ~
Teresa Palm
Excellent...
Very impressed with the whole dental staff,especially hygenist Michelle, She was very thorough,compassionate and very informative I never met any one like her in the dental profession before,,and then there was Dr.Potts..Very kind and compasssionate as well...I intend to continue to go back and refer people as well..Thankyou all for a first time wonderful visit..Teresa P
5 stars ~
Christopher Brown
Check up...
The same level of care and professionalism is provided each and every visit !
5 stars
Quick & efficient...
I believe price went up from $130. to $140.
5 stars ~
Marie Kesselhuth
Excellent...
I am always impressed with the knowledge and dedication with Dr. Potts and his staff.
5 stars ~
Thomas Murrens
Great...
First visit and very nice experiance with Doc and staff
5 stars ~
Michelle Vavrusa
Routine maintenance visit...
I had a good treatment experience.
5 stars
courteous & professional...
I find the business to be professional, up to date and I appreciate the time the doctors take with the client to consult and ease the treatment(s) they are incurring. Appointments and followup are in order and the client is in and out. I am already referring my husband.
5 stars
Very Thorough...
Very thorough and concerned about each experience
3 stars
very good dental cleaning...
Cleaning is great, but everything else is outrageously priced - probably to pay 3 or 4 receptionists.
3 stars
Donna is the very best!...
Even though I take good care of my teeth and have mostly 2s and 3s. Dr. Potts always finds something that may need fixing and I end up having to spend $15oo or more for things that I may need. Not having dental insurance and being retired and on a fixed income, I find this difficult to deal with.
4 stars
good...
All staff is really kind and caring and takes the best care possible for you.
5 stars ~
Laurie Wade
Pleasant and thorough....
Getting your teeth cleaned is not normally considered a pleasant experience, but there is no other way to describe it. I was taken right away, all of the staff were friendly and smiling, and my hygienist was pleasant and professional.
5 stars ~
Ricardo Pedemonte
Great...
Always a pleasant experience.
5 stars ~
Jill Lueders
Outstanding...
Even at 630 in the morning it's a pleasure to be there!
5 stars ~
Nancy Thurow
Smooth and easy...
Nice everyone is friendly and professional. Michelle does an excellent job.
5 stars ~
Susan Adam
recent checkup...
friendly & professional & extremely knowledgeable
5 stars
Long but stressless...
I've been a patient for years and have total confidence in the consistent quality of service I receive
5 stars
Very good...
Friendly, professional service, explanation of other services offered with no pressure to buy.
5 stars ~
Robin Kellogg
Very pleased. Needed lots of work, but everyone took good ca...
Conscientious,thorough and compassionate care. I felt total confidence in Dr. Pott's skill and treatment plan.
4 stars
cleaning check up...
cleaning and check up, six month
5 stars ~
Christine Taulbee
as nice as a trip to the dentist can be!...
Everyone is always friendly, respectful, and makes sure I'm comfortable all times. Dr. Potts and everyone at his office are great!
5 stars ~
Carole Potts
my visit as always is as though I'm the only one in the offi...
What I'm having done should have been done 20-30 years ago, but there was no Dr. Potts for me at that time.
5 stars
good...
I was very pleased with the care given to me.
3 stars ~
Susan Furness
10 Aug - fillings...
Please see comments below for todays visit.
5 stars ~
Richard Barr
Pain Free and comfortable...
I really liked Dr Potts. He explained everything thoroughly and did a great job explaining my options and keeping me within my budget. I NEVER felt rushed and both the Dentist and his assistant were EXTREMELY cognizant of my dental fears. I left with a tooth extraction that I literally did not feel.
4 stars
Friendly staff, good experience...
This was my first visit to the dentist in ten years. The staff made me feel at ease and explained everything they were doing.
5 stars ~
Mary Beth Isadore
Always friendly and comfortable....
Dr. Potts and Michelle, alone with everyone at the office are the best. They make each visit stress free and relaxing. I drive almost 100 miles round trip for my appts. which says alot.
5 stars ~
Trudy McVicker
Retired (senior)...
Doctor Potts' team is efficient and professional yet, at the same time,friendly and caring. Donna, the hygienist I always ask for, is THE BEST - a real pro, yet so nice that I am actually looking forward to sit down in that dentist chair to spend some time with her. When she is done with my teeth they seem to sparkle - and they feel ten years younger! Dr.Potts is the best dentist I ever had.His skill, his experience and his calmness make even a complicated procedure seem routine. And things always turn out right - Dr. Potts has never let me down with any of the work he has done to save my aging teeth and I trust him implicitly. I know I am in the best hands with him and his great team - Thanks, everybody - I'll be back! Trudy
5 stars ~
Carole Potts
Carole Potts...
The most wonderful carring place you can go.
5 stars ~
Penelope Wallace
calm...
very careing about your health
5 stars ~
Laura Tomsky
Fast and Easy...
I never thought I would look forward to having my teeth cleaned. Felicia does such a great job and is so efficient things go quickly. I really appreciate that.
5 stars ~
Krista Schenkel
My fears are gone!...
I waited years to go back to the dentist after a bad experience. Since coming to Lake County Dental Care my fears have been eliminated thanks to a friendly, compassionate and caring staff.
5 stars ~
Charles Sund
Excellent!...
Great hygienist. Handled my sensitive teeth well.
5 stars
good...
All the team members are really kind.
4 stars
Good...
Quality dentist, office ambiance doesn't reflect quality of work.
5 stars ~
Christine Taulbee
always pleasant and comfortable...
Thank you all for always being friendly and nice. I feel that I receive the best, most updated dental treatments, and everything is explained beforehand.
5 stars ~
Nancy Erickson
Wonderful...
I look forward to my visits with no trepedation whatsoever. Everyone is accommodating, friendly and informative and I really do appreciate that.
5 stars ~
Carole Potts
root something...
I'm sure my teeth are thanking Dr. Potts and his team for "caring" and doing what has to be done and doing it well. I just wish I had known about him years ago.Carole Potts (not related) wish I was!
5 stars ~
Walter Hosking
Cleaning and Exam...
I have been going to Dr. Potts for over 30 years and will never change dentists !
5 stars ~
Barbara Traiforos
Quick & Efficient...
Called last minute with a problem-got a quick appt. and was completely taken care of and the problem resolved economically.
5 stars ~
Dionna Rios
good...
it was great Dr. Potts did a great job. Leo, Robin and Barb are super super people.
5 stars ~
Ricardo Pedemonte
Awesome...
The best office practice ever, 10 stars +
5 stars ~
Michelle Vavrusa
Delivery of Appliance...
I was very pleased with my recent experience at Lake County Dental Care.
5 stars ~
Pamela Brown
Extremely professional...
Dr. Potts and the entire staff are courteous, professional and inspire confidence.
5 stars ~
Debra Watkins
Comfortable...
Pleasant people and comfortable atmosphere
5 stars ~
Polly Andrews
Very good...
Donna is absolutely magnificent! She is very professional and knowledgeable.I have always had a fear of going to the dentist - until Donna. For example, my blood pressure used to always be high in the dentist's chair. Thanks to Donna, today my BP was within normal range! I can't thank her enough.
5 stars ~
Christie Weidemann
Great...
I thought everyone was very nice, informative and helpful.
5 stars ~
Marie Kesselhuth
Excellent...
The staff is most experience, an make one feels extremly comfortable.
4 stars
Excellent...
Great service; it's the billing system I don't care for.
5 stars ~
Cynthia Conte
5 star...
my hygenist is top notch and wonderful at the plack attack- thanks team Lake County Dental Care and Dr. David for all you do. Caring and Compassionate staff makes up for blanket email survey any day! Best, CConte
5 stars ~
Laura Tomsky
I used to be such a coward!...
When I first came to Lake County Dental Care I nearly had to be dragged in. I have always had bad dental experiences since my youth and as a result probably neglected my dental health which lead to even more problems now. Since working with Dr. Potts and his staff, I have moved from being dragged in by family for sedation visits to walking in happily on my own accord for regular dentistry appointments and cleanings! This is quite an achomplishment and I am thrilled!! THANKS!!
5 stars ~
Roger Caldwell
Another Good Visit...
This office always has the most hi-tech up to date treatments. This was kind of a special visit, being fitted for a bite guard, and it turned out to be not nearly as unpleasant as they seemed to think it could be. The office was very busy when I was there, but I never felt like they forgot about me.
5 stars ~
William McLean
Excilent...
It was a great time and Dr. Potts was the best for what he had to do in time critical situation. I look forward to giving him my teeth to make them beatiful for me and my smile. Thanks
5 stars ~
Roland Filippi
You Deserve This Place...
I have been a patient for one year. I love this place! It is different from any dental practice I have ever experienced. From the moment you call, set foot in the office, or recline into an examination/ treatment chair, you are welcomed, treated with respect, and made to feel comfortable, confident and unafraid. It is a highly professional practice - indeed cutting edge in some respects, e.g., sedation dentistry - and you can't help but feel that you are receiving the best care available anywhere. The teams' focus is always on the patient. Every visit becomes a learning experience for patient; the staff takes the time to explain everything - from their findings and diagnosis, to treatment options, to costs, to payments options. If you have ever had the experience of having a dentist or hygienist treat you as if you were invisible, fungible, or worse, you need to try this place! The entire staff is smart, friendly, fun, easy to talk to, and most important, the best there is.
5 stars
Excellent...
My treatments here are always great. Everyone is friendly, helpful and great at what they do. Thank you!
5 stars
excellent...
Friendly, highly professional, sensitive to my needs
4 stars
dental visit...
routine visit for cleaning and x-rays
5 stars
friendly and professional...
The office is easily located, the staff is very friendly and professional.
5 stars ~
Jason Traynor
Excellent!...
Every visit, is a great visit. I would recommend Lake County Dental Care to anyone who doesn't already have a dentist.
5 stars ~
Laura De Caluwe
several cavities fixed...
Great job no pain wish there were three months to divide the remaining amount of money owed rather than 2 months
5 stars ~
David Harwick
Best dental experience ever!...
Dr Potts and his staff are by far the best! Sedation dentistry is the only way to go. I had been putting it off for years, but will keep up on a regular routin, thanks to Dr Potts!
5 stars
Relaxing and informative...
I was thought they did a very extensive first exam making my comfort a first priority.
5 stars ~
Christopher Brown
Outstanding - 5 stars...
I was well prepared for my visit. All of my questions had been thoroughly answered. The procedure went extremely well. Dr. Potts even performed a follow up phone call to my home that made my wife extremely happy. My teeth look great and my mouth is already feeling better. My wife now wants to go to Lake County Dental.
5 stars ~
Maxine Marder
dental hygeine...
Donna's great...It's never painless, but she's totally sensative.
5 stars ~
Lindy Schwarz
Prep for replacement crown...
My overall visit was fine.
3 stars ~
Nancy Wille
OK...
I was somewhat satisfied but not happy with the feeling of being rushed into a very expensive solution to the increased cavities. There must me something else we can do the remedy that.
5 stars ~
Roger Caldwell
Smooth, Professional, and Hi-tech...
Of the 15+ dentists I've had to see over my lifetime, none have ever compared to Dr. Potts (and now Dr. Gilsdorf, who fits in perfectly in this practice). A perfectionist in a business that demands perfection, Dr. Potts is truly never satisfied until your teeth are perfect and pain-free.
5 stars ~
Joseff Rojas
GREAT...
This is the BEST PLACE.......very friendly !!!!
5 stars ~
Walter Hosking
5 Stars !...
I have been going to Dr. Potts for over 30 years and would never think of going somewhere else ! Donna the hygienist is the best also !
5 stars ~
John Doyle
Well-organized, customer focused approach...
I appreciate the business-like manner in which the practice is run. It is evident from my experience that everyone on the team is trained and working toward a single, well-understood mission.
5 stars ~
Ricardo Pedemonte
GREAT !!!!!!...
Great experience, always pleasant !!!!
5 stars ~
Laurie Wade
Excellent care....
I was very happy with the level of care that Felisha and Dr. Gilsdorf provided during my visit. Felisha was attentive to my comfort at all times and Dr. Gilsdorf patiently explained my dental issues in laymans terms for me. I left the office feeling that I received excellent care and I appreciated everyone's professionalism and courtesy.
5 stars ~
Jason Traynor
Great!...
Thanks for the Birthday Wishes. It's not till the 22nd of March, but I realize that this is a automated system.
5 stars ~
Kevin Hoff
Pleasurable...
The entire staff was very knowledgeable and pleasant.
5 stars
professional, very concerned @best treatment for my conditio...
Dr. Gilsdorf & staff took extra time & care to diagnose my condition & find a solution for it.
5 stars ~
Harold Emerson
Fantastic Service...
I am quite satisfied with the service provided. Both the doctor and the entire staff are very caring and concerned about my well being.
5 stars ~
Patricia Alpiner
Excellent!...
I have never had a bad experience and I have been with Dr. Potts for a long time and had many procedures. I continually refer people, especially ones who are fearful of dentists. Keep up the good work!
5 stars ~
Priscilla Simons
Floss,floss,floss...
Take care of all teh teeth you want to keep.
5 stars
great...
no pain - low anxiety - nice treatment
5 stars ~
Carolyn Carlson
Excellent...
I was very satisfied with the work I had done at the dental clinic.
5 stars ~
Paul Boudreau Sr.
Great...
Professional,friendly staff that demonstrates a genuine interest in my dental health.
5 stars ~
Christopher Brown
Outstanding...
Everyone treated me professionally and with dignity in order to minimize my anxiety. The examination was extremely thorough and all actions were clearly explained prior to commencement.
5 stars ~
Krista Schenkel
I'm not scared anymore...
My anxiety level has diminished. I'm not scared to go to the dentist anymore. I LOVE Donna and she makes me feel comfortable and relaxed.
5 stars ~
Colette Jones
regular cleaning...
Everything about my visit was outstanding as usual.
5 stars ~
Charles Sund
Excellent...
Always professional and always on time.
5 stars ~
Jason Traynor
Wonderful Experience...
I am always pleased when I go to visit Lake County Dental Care.
5 stars
Absolutely the best!...
I am so thankful for the entire team at Dr. Potts' office. The caring staff at Lake County Dental provide their patients with a wonderfully comfortable atmosphere. I have visited several dental offices in the past, but I knew the moment I stepped into their office in Libertyville that I would be a life-long patient!
5 stars ~
Steven Bohne
Awesome folks!...
Decided this was the year to really treat dental issues. After meeting with the staff at Lake County Dental I know I have made the right decision on who I will trust my teeth to.
5 stars ~
James Meyer
maintenance...
good,timely service by a thoroughly professional technician
5 stars ~
Paula Quaid
Fantastic if you can say that about a dental visit!...
Fantastic if you can say that about a dental visit!
5 stars ~
Larissa Harwick
Initial Consultation...
As friendly in person as noted in my email responses from your team
5 stars
Great, as always!...
I've never minded going to the dentist, but since I've been coming to Lake County Dental, I actually have fun at my appointments. You all are the best!
5 stars ~
Christine Taulbee
Christine Taulbee...
As always, everyone was nice, and also careful as they work on my teeth, or make appointments, or whatever. I've been coming here for dental work for eight years, and It's a great place, full of great people!
5 stars ~
Kelly Morris
pleasant...
my experience at Lake County Dental Care has given me the confidence to get on a regularly scheduled dental maintenance after avoiding the dentist for years I have found a place where I am comfortable and the staff is so friendly.
5 stars ~
Michelle Vavrusa
Highest...
I was pleased with the care I received in my recent appointment.
5 stars ~
John Manders
Very Positive...
Very professional. Excellent in responding to patients concerns and needs. Absolute best in advising patient on care and treatment method. Open to answering all questions without feeling rushed.
5 stars ~
Jack Huizenga
Excellent facility....
Excellent facility overall. State of the art treatment. All personnel exhibit a professional, courteous, competent demeanor.
5 stars
Excellent Hygiene Visit...
Donna did fantastic and very gentle job of cleaning my teeth.
5 stars
I feel like I'm in good hands....
As we all know, no one likes to go to the dentist. But, Doctor Potts, Donna, and the rest of the group make the patient feel respected, cared about, and... relatively...unintimidated. As one's who's aged "over the speed limit," I've been to "a few" dentists in my years, and there's only been one other who was as sensitive to my physical and psychological pain. At the same time, it's reassuring to be treated with respect, in my own right. We have different competencies, but I've never felt condescended to, in any way, when I walk into this office.
4 stars ~
Kristine Lycke
Billing...
Michelle is the best! she is friendly, gentle, makes for a good experience.
5 stars ~
Tracy Mandera
Very Helpful...
I really like the dental assistant that took care of me this time and last. Everyone in the office has been very nice. Dr. Potts took unscheduled times to help me with my bite issues. It was VERY much appreciated.
5 stars
Excellent care...
The technician was very sensitive to my pain level, offering me different choices of numbness and then frequently asked for my feedback. She was thorough but worked quickly.